Terms and Conditions
General
This website is owned and managed by Racoon International Limited and it is assumed that as a user of the website you have accepted these Terms and Conditions in their entirety and by use of the website you agree to be bound by the terms contained therein.
Racoon International Limited reserves the right to change these Terms and Conditions at any time, but will not alter these materially in such a way as to be detrimental or less-protective of information about you that may have been collected in the past, without first obtaining your consent.
Use of Customer Information
Racoon International may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of the website. In addition, Racoon International may from time to time use personal information submitted by the user at any location in its web site. Please see the privacy statement for more information.
If you experience any problems purchasing products online from luvhair.com, please contact us at info@clixhairextensions.com
Please note that Racoon International Limited will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and will not share any of your information with other third parties without first obtaining your consent.
If you have subscribed to receive newsletters and information direct to your desktop, you may cancel these subscriptions at any time by notifying Racoon International that you no longer wish to receive such communications.
Copyright
The luvhair.com website, any material contained therein and any other rights associated with the website are protected under copyright law and may not be reproduced by you for any public or commercial use without the express written permission of Racoon International Limited.
If you wish to reproduce, store or transmit any of the content that appears on the luvhair.com website on any other website, intranet or extranet, you must first obtain the express written permission to do so from Racoon International Limited.
Limitation of Liability
Racoon International, its partners or affiliates or any party involved in creating, producing or delivering this service, or on any website linked to this service, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service, or any site linked to this service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.
Racoon International shall also not be liable for any damages or losses, arising in contract, tort or otherwise; including lost profits, loss of business, or data; business interruption, damages and/or other consequential losses that result from your use of or inability to use the service, and/or from any action taken by you as a direct result of using material provided on the luvhair.com website. This includes sites accessed through links from the luvhair.com website.
Refund and Returns
Racoon International operates a ‘no-quibbles’ guarantee and will replace in full any damaged products. Notification should be received by Racoon International of the problem within 30 days of receipt. Contact our Returns Team at: info@clixhairextensions.com. If the return is due to an error made by Racoon International, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge. We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.
Racoon International are unable to guarantee the performance of the Royal Mail or other courier services and cannot be held liable for non-delivery of goods faithfully despatched.
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.
Jurisdiction
These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the luvhair.com website shall be dealt with in the English Courts.
Our Policy
Terms & Conditions of Sale
All returned goods must be in saleable condition and the hair products must not have been used or handled, example; packets opened, brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for refund or exchange must not have been removed from the cardboard for hygiene purposes.
All returned items must be in original packaging.
No refund is given if goods have been used and returned.
Mistakes with orders must be rectified within 3 days.
Returned goods must be returned within 10 days of receipt, unless under guarantee, and accompanied with original invoice.
All goods will be inspected upon return and must comply with the terms & conditions before a refund is given.
Postal charges will not be refunded if the incorrect order has been placed, goods are unwanted or goods are not faulty.
We have the right to refuse a refund if any goods are returned in un-saleable condition and are not faulty, or we do not think they are satisfactory for resale.
All customers must inform us of any items they wish to return. All returns must be verified by us before return. All internet refunds are subject to a small admin charge.
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